Posted 1 week ago

Alerzo Limited is a reputable technology and services company that has transformed the process of distribution of FMCG products to informal retailers.

We are looking for candidates for immediate employment in the position below:

Job Title: Telesales Team Lead

Locations: Uyo – Akwa Ibom, Benin – Edo, Owerri – Imo & Port Harcourt – Rivers
Employment Type: Full-time

Key Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support
  • Empower and Engage the Customer Service Team
  • Enhance the First Call Resolution
  • Identify new tools and technologies to better serve the customer
  • Drive better sales through service

Job Requirements & Qualifications

  • BSc / HND with a minimum of 2 + Years of experience
  • Well exposed to B2B Sales and must have exposure in leading a team of 4-5 people.
  • Excellent communication and negotiation skills
  • Interesting leadership abilities
  • Ability to multitask.

Remuneration

  • Attractive
  • HMO and other statutory benefits.

Application Closing Date
15th October, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and State (e.g Data Entry Officer Oyo) as the subject of the mail.

Job Features

Job Category

Telesales Team Lead

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