Service Manager at Tijmaf Innovation Services

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

We are recruiting to fill the position of a Service Manager

Responsibilities

•Improve customer service experience, create engaged customers and facilitate organic growth
•Take ownership of customers issues and follow problems through to resolution
•Develop service procedures, policies and standards
•Keep accurate records and document customer service actions and discussions
•Analyse statistics and compile accurate reports
•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
•Keep ahead of industry’s developments and apply best practices to areas of improvement.
•Control resources and utilise assets to achieve qualitative and quantitative targets.
•Adhere to and manage the approved budget.
•Maintain an orderly workflow according to priorities.

Requirements

•Ability to think strategically and to lead.
•Strong client-facing and communication skills.
•Advanced troubleshooting and multi-tasking skills.
•Customer service orientation.
•B.Sc degree in Business Administration or related field.

Application Closing Date
22nd February, 2021.

How to Apply
Interested and qualified candidates should forward their Details to: tijmafinnovationltd@gmail.com clearly indicating the “Job Title” as the subject of your mail.

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Job Features

Job CategoryService Manager

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