Service Manager at Tijmaf Innovation Services

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

We are recruiting to fill the position below:

Job Title: Service Manager

Location: Lagos

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Requirements

  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • B.Sc degree in Business Administration or related field.

Application Closing Date
22nd February, 2021.

How to Apply
Interested and qualified candidates should forward their Details to: tijmafinnovationltd@gmail.com clearly indicating the “Job Title” as the subject of your mail.

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Job Features

Job CategoryService Manager

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