Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.
We are recruiting to fill the position below:
Job Title: Service Manager
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- B.Sc degree in Business Administration or related field.
Application Closing Date
22nd February, 2021.
How to Apply
Interested and qualified candidates should forward their Details to: email@example.com clearly indicating the “Job Title” as the subject of your mail.
|Job Category||Service Manager|