Workforce Group – Our client, a leading FMCG company is currently recruiting suitable and qualified candidates for the position below:
Job Title: IT Service Desk Engineer
Manage the first level (L1) support for the client to support the ICT infrastructure and applications.
Local management of networks, applications, and infrastructure in line with the Client’s Regional IT standards.
Internal: Business users throughout the company including all related
sites, locations, and remote users. This relates also to any business units & locations where the company is providing a support function.
External: Third-party providers of ICT items including hardware and service. This includes, but is not exclusive to, computers & laptops,
printers (including leasing companies), telecommunications, network devices, servers and infrastructure (cabling, ICT facilities, etc.).
Receiving, prioritizing, documenting, and actively resolving requests from business users in a timely manner, using the company’s (both Regional) IT service desk ticketing application(s);
Escalation, where necessary, to the appropriate party depending on the nature of the request or issue (including the data center change/issue management team, and other third-party teams);
Maintenance of business user accounts in line with IT control procedures (including new starters, movers and leavers);
Carrying activities for adequate system and hardware maintenance according to Regional IT standards;
Installation, support and routine maintenance related to all deployed hardware, software and network applications;
Ensure supporting records are kept up to date, including back-up logs, asset registers and data related to user information;
Developing and adhering to the Service Level Agreements with all client’s software users
Maintenance of support documentation and ensure this is available to business users.
Current technology and practices related to Microsoft (MS) maintenance for Active Directory;
MS Windows system administration;
Technical knowledge of internet and telecommunications solutions;
Experience of MS SCCM deployment;
Experience of Service Now desirable (not required);
Knowledge of SAP GUI installation desirable (not required);
Working knowledge of IT-related infrastructure.
Good level of secondary education
Certification in Microsoft and/or Cisco technology and/or network related disciplines desirable.
Three (3) years’ experience performing service desk operations;
Experience with providing support across multiple sites and remote users;
Application Closing Date
20th March, 2020.
How to Apply
Interested and qualified candidates should:
|Job Category||Engineering / Technical Jobs|