Service Centre Supervisor at SIMS Nigeria

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position of a Service Centre Supervisor

Job Description

>The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibility

>Oversea daily operational activities on pending jobs.
>Allocation of jobs to the technicians and monitoring of same.
>Review of daily working report with team and taking corrective measures.
>Coordination with spare parts officer for raising the parts orders & tracking.
>Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
>Ensure quality service delivery with minimum repeate repair.
>Reduction of customer escalations.
>Daily monitoring of technician productivity.
>Weekly budget preparation for service operations & approval from service manager.
>Preparation of sparepart failure report and sharing same to service manager.
>Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
>Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
>Generating and achieving out warranty income targets (Reduction in third party repairs installations).
>Monitoring and completion of AMCs (Annual Maintenance Contract).
>Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
>Participating in monthly/quarterly spareparts counting and labelling activity.
>Ensuring service cost reduction through proper inventory control method.
>Technical skill monitoring and productivity improvement.
>Arranging training to front, backend and field force team.
>Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience/Qualifications/Skills

>Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
>Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
>Good knowledge of a recognized ERP package
>Ability to think outside box
>Leadership skill
>Attention to details
>Communication skill
>Customer relationship management.
>Knowledge of microsoft suite-Excel, word & Powerpoint.
>35-40 years old
>The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Application Closing Date
13th August, 2020.

How to Apply
Interested and qualified candidates should: Click here to apply

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