Posted 2 months ago

VDT Communications – We operate one of the most advanced and reliable communication networks in the country with a broad product suite backed by trustworthy, dependable customer service.

We are recruiting to fill the position below:

Job Title: Renewal, Rentention & Activation Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

  • Collaborate with internal stakeholders to identify subscribers at risk of termination and execute proactive outreach and intervention(using 30, 60 and 90 day guide)
  • Develop strategies in collaboration with marketing aimed at reducing churnrates, in line with VDT service policy
  • Champion the launch and development of client retention offers to guarantee customer loyalty and return on investment Maintain data of all revenue, attrition and retention management activities
  • Work to achieve monthly targets of renewal and churn won back
  • Actively engage churned clients to understand reason for their inactivity.
  • Escalate findings to Management and ensure amicable resolution.
  • Take ownership of the client satisfaction survey and ensure feedback is incorporated to policies and processes for continuous improvement.
  • Manage the subscriber nursery and ensure delightful experience with new joiners.
  • Coordinate invoicing and processing of payment to corporate customers.
  • Develop deep knowledge of VDT product and service offerings and communicate same to clients as required.
  • Work with various departments to advocate for the customer in an effort to walk through obstacles and resolve issues.
  • Institute survey for churn won back to incorporate their feedback for continuous improvement.

Job Requirements

  • Candidates should possess a Bachelor’s Degree qualification.
  • 2 – 3 years work experience.

Salary
N80,000 – N100,000 monthly.

Application Closing Date
15th October, 2021.

Method of Application
Interested and qualified candidates should send their CV to: hr@vdtcomms.com using “Renewal, Rentention & Activation Officer” as the subject of the mail.

Job Features

Job Category

Renewal Retention & Activation Officer

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