Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.
We are recruiting to fill the position below:
Job Title: Merchant Support Agent
Location: Benin City, Edo
Job Type: Contract
- We are looking for driven passionate problem solvers and self-starters to join our team.
- In this role, you will be responsible for resolving first level complaints from merchants via social media, emails and phone calls.
- Also, to be available to take all enquiries from incoming calls and cross sell Traction’s products and services.
What you’ll do
- Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
- Provide on-site support to customers that use Traction apps products
- Attend customers’ complaints, enquiries, and resolve issues via phone and first-level support.
- Work hand in hand with the sales team to carry out deployments and deliver on leads.
- Prepare and submit daily activity reports including issue resolution, feedback, and performance reports.
- Escalate the issues/complaints to higher authority for solution if needed.
- Conduct network maintenance, troubleshooting, and debugging of the POS terminals.
What you’ll need (Requirements)
- B.Sc Degree preferred
- At least 1 year of experience in a relevant role
- Thorough understanding of the Fintech industry
- Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
- Strong communication skills.
- Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
- Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
- Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
- The Best Team. Working with a motivated and talented team plus regular team bonding events.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Traction Apps is an Equal Opportunity Employer. The company does not, and will not discriminate in employment on any basis prohibited by applicable law.