Benin - Edo
Posted 5 months ago


Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

We are recruiting to fill the position below:

Job Title: Merchant Support Agent

Location: Benin City, Edo
Job Type: Contract

Role Overview

  • We are looking for driven passionate problem solvers and self-starters to join our team.
  • In this role, you will be responsible for resolving first level complaints from merchants via social media, emails and phone calls.
  • Also, to be available to take all enquiries from incoming calls and cross sell Traction’s products and services.

What you’ll do

  • Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
  • Provide on-site support to customers that use Traction apps products
  • Attend customers’ complaints, enquiries, and resolve issues via phone and first-level support.
  • Work hand in hand with the sales team to carry out deployments and deliver on leads.
  • Prepare and submit daily activity reports including issue resolution, feedback, and performance reports.
  • Escalate the issues/complaints to higher authority for solution if needed.
  • Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

What you’ll need (Requirements)

  • B.Sc Degree preferred
  • At least 1 year of experience in a relevant role
  • Thorough understanding of the Fintech industry
  • Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  • Strong communication skills.

Why Traction

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Traction Apps is an Equal Opportunity Employer. The company does not, and will not discriminate in employment on any basis prohibited by applicable law.

Job Features

Job Category

Merchant Support Agent

Apply Online