Manager, Retail Strategy & Operations at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position of Manager, Retail Strategy & Operations

Job Summary

>This role will have overall responsibility for the Retail Sales Strategy Conceptualization, Development & Implementation for aggressive growth aimed at driving high performance and operational efficiency by ensuring that targets and service levels are achieved. >Provide leadership for the implementation of 9mobile projects and initiatives through the Retail experience centres to drive competitive advantage
>The Manager of Retail Strategy & Operations will work closely with Commercial Leadership,Technical, as well as Functional Teams from Human Resource, Procurement, Legal,Facilities, Regulatory, CEM, Marketing, Digital Media, VAS Development and Product Development & Quality Assurance teams to develop and execute an aligned new Organic Sales strategy aimed at growing Sales Revenues.

Principal Functions

Tactical:

>Continuously review retail sales activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
>Identify and recommend strategies for optimizing retail outlet performance and increasing profitability.
>Identify required resources, personnel and funding to achieve retail sales strategy.
>Manage inter-functional relations to ensure synergy across the various departmental functions.
>Bear overall responsibility for the ongoing performance and achievement of retail sales targets and budgets.
>Maintain, support and improve relationships with top level enterprise customers and assist in the winning of major business opportunities.

Operational:

>Coordinate all retail sales activities and ensure compliance with EMTS regulation/standard policies, Processes and procedures.
>Propose/initiate specific sales campaigns aligned with retail standards and guidelines.
>Identify, facilitate and manage human & material resource capacity, technical and training requirements to enhance productivity and increase performance in Retail
>Identify and explore growth and expansion opportunities for profitable >Retail coverage and enhanced service delivery.
>Facilitate tactical intervention activities, operational plans and programs to boost organic revenue growth and realization of Sales targets in the experience centres (i.e. promos,communications support, network enhancement, visibility awareness etc.)
>Develop and execute staff engagement activities to optimize staff output.
>Develop Retail specific product and service offerings towards achievement of business goals and objectives
>Periodic experience centre audit to ensure compliance with Retail SOPs and guidelines
>Manage the conduct of periodic sales reviews to determine sales potential of the various outlets as input into the sales targeting process.
>Proactively identify and advise senior management on potential revenue streams and customer needs in order to maximize revenue for the organization.
>Assist in developing commission and bonus models and present suggestions to the Head, Sales Distribution (HQ)
>Maintain up to date knowledge of EMTS products and solutions and interpret business customer needs to new value propositions tailored to meet the specific needs.
>Forward segment/sector specific value propositions to the Head Retail.
>Ensure consistent and qualitative service delivery to the customers.
>Ensure maintenance of detailed customer database and carry out ongoing customer trend analysis to support retail sales strategies.
>Monitor and ensure compliance of outlet infrastructure and equipment with defined company standards.
>Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
>Build team that provides day-to-day support for the Retail front line team achieve set targets.
>Prepare/compile agreed periodic activity and performance reports for the attention of the Head Retail.
>Oversee prompt and efficient resolution of requests, complaints and other issues relating to Retail service delivery
Perform any other duties as assigned by the Head, Retail

Educational Requirements

>First degree or equivalent in a relevant discipline.
>Postgraduate/professional qualification in a related field will be an added advantage.

Experience,Skills & Competencies:

>Seven (7) to Ten (10) years work experience, with at least three (2) years in a supervisory role.
>High level of knowledge and experience within the telecom industry
>Ability to create and execute successful channel & support strategies that will support/sustain growth.
>Experience with relevant systems/tools[CRM, Inventory Mgt.]
>Excellent communication skills (verbal and written).
>Excellent executive level presentation skills.
>Ability to successfully navigate and influence personalities, build and maintain relationships within a complex business landscape

Skills:

>Analytical Skills: Able to analyse complex data and translate findings in to executable strategy to achieve desired results
>Interpersonal Skills: Able to form bonds with people and communicate effectively with all levels. Enjoys working in a team environment and being part of a fast-growing company pioneering & leading
>Leadership Skills: Able to lead a team of diverse backgrounds/skills [commercial, financial and technical] with necessary drive required to achieve set goals and objectives. Perceived as a mentor.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should: Click here to apply online

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