De Raph City Travel and Tour – We are passionate and professional in our field is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Management Trainee
Location: Ile-Ife, Osun
Employment Type: Full-time
- We are looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships.
- The Customer Relationship Manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
- To be successful as a Customer Relationship Manager, you should possess excellent communication skills and maintain the core values of the organization.
- You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Relationship Manager will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- A Bachelor’s degree in Administration or related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
N65,000 – N85,000 Monthly.
Application Closing Date
30th November, 2020
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the mail.