Head of Operations at a Microfinance Bank – Edgewood Consulting Limited

Edgewood Consulting Limited – Our client, a leading Microfinance Bank is recruiting to fill the position below:


Job Title: Head of Operations


Location: Okitipupa, Ondo

Employment Type: Full-time


Job Description


Supervise and coordinate branch operations on daily basisMaintain a highly motivated, skilled and well-trained workforce in banking operationsEnsure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policiesSafeguard customers’ data and protect against fraud.Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.Ensure compliance with regulatory requirements relating to Banking Operations.Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.Manage the Banking Operations Department (staff and budget).Central Operations – Account Services, Clearings, Payments, Cash Management and ReconciliationCard Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activitiesCredit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.




Minimum of B.Sc / HND from a recognized institution in any disciplineMinimum of 3-5 years’ experience in Banking/Microfinance institution will be an added advantageMCP Certification in microfinance banking will be an added advantage.


Job Requirements:


Detailed knowledge of Banking procedures and policy principles at all levelsThorough knowledge of Cash Management, Account Services, Clearing and Payment functionsExtensive knowledge of Treasury Operations and Trade FinanceUnderstanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectivenessAnalytical and practical understanding of workflow, capacity planning / optimisation and process implementationAbility to recognise problems and apply Risk Management techniques to address them.


Application Closing Date

31st July, 2021.


Method of Application

Interested and qualified candidates should send their Applications to: edgewoodrecruitment@yahoo.com using “Head of Operations MFB Okitipupa” as the subject of the email.




Apply Online

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