Fashion Store Operations Manager at Owens and Xley Consults

Owens and Xley Consults – Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below:

Job Title: Fashion Store Operations Manager

Location: Lekki, Lagos

Function of the Role

  • The Fashion Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
  • This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
  • Providing customers the ultimate experience by successfully executing the brand’s strategy;
  • Leading and developing a team of sales professionals in providing unsurpassed customer service.

Key Responsibilities

  • Plan out work assignments and work schedules of the employees and assign specific duties to employees
  • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
  • Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
  • Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
  • Inform BDM of competitor activities / promotions and strategies
  • Maintain an in-depth knowledge of products
  • Lead by example and model behavior that reflects the brand’s core values
  • Recruit, guide and develop a team of professional sales staff, according to local HR directives
  • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
  • Continually develop the sales associates and other staff so they can grow with the Company as it grows
  • Work with HR on assessing all the sales associates, and store support staff
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
  • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

Daily Tasks:

  • Perform opening and closing procedures
  • Attend to customers
  • Take opening and closing stock count
  • Ensure store is visually appealing
  • Collate and communicate customer feedback.

Weekly Tasks:

  • Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
  • Prepare weekly operations reports.

Monthly Tasks:

  • Work with BDM to prepare sales report
  • Prepare inventory report. Requirements

Educational Qualification

  • HND or BSc in any related discipline preferably Marketing, Business and Finance.

Experience:

  • Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
  • Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
  • Be able to work non-traditional hours, including days, nights, weekends and holidays
  • Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
  • Be flexible to work in various roles based on business needs (front or back office)
  • Appreciated background in luxury goods a plus
  • Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.

Skills And Abilities:

  • Goal oriented approach
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills.

Personal Attributes:

  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish and fashion savvy.

Work Environment:

  • Work in the office
  • Will be required to write reports
  • Might be required to work overtime, on weekends and travel if necessary.

Salary
N100,000 – N150,000 / month

Application Closing Date
17th April, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the “Job Title” as the subject of the email.

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