Customer Support Officer at Parkway Projects Limited

Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate and, retail banking services.

We are recruiting to fill the position of a Customer Support Officer

Core Responsibilities

•Provision of first level helpdesk support for product offerings
•Receive, document, and resolve clients/subscribers’ complaints.
•Escalate clients/subscribers’ complaints as applicable to support or help desk.
•Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
•Maintain appropriate logs of operational activities.
•Professional management of Incoming and Outgoing correspondence via telephone & Post mail
•Professional reception & attendance to guests & visitors.
•Collate and provide a report to the appropriate unit
•Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Requirements

•Bachelor’s Degree qualification.
•1 – 2 years Experience.

Application Closing Date
29th March, 2021.

Method of Application
Interested and qualified candidates should send their CV to: fintechrecruitment2021vac@gmail.com using the “Job Title” as the subject of the email.

 

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Job Features

Job CategoryCustomer Support Officer

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