Lagoon Hospitals have pioneered advanced medical care in Nigeria. From being the first private hospital in the country to successfully perform open-heart surgery to becoming the first hospital in sub-Saharan Africa to earn accreditation from the Joint Commission International (JCI). We are continually improving to ensure you receive the best treatment possible.
We are recruiting to fill the position below:
Job Title: Customer Service Team Lead
Location: Ikoyi, Lagos
Employment Type: Full-time
- To deliver flawless level of service at all patient/customer touch points thereby creating superior experience for our patients.
Summary of Responsibilities
- Meet customer / patient service objectives by foreseeing requirements; preparing annual budgets; scheduling expenses
- Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.
- Determine customer/ patient service requirements by establishing open rapport with patients/ customers; visiting operational environment; conducting surveys; bench marking best practices
- Improve customer service quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Maximize customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems
- Generate reports regarding bed occupancy, admissions, etc for management
- Inspire team members, and instill enthusiasm and drive.
- Post Graduate Degree in any field
- First Degree or equivalent in Humanities
- A Master’s degree in General Management is desirable
- 6 years’ experience 4 of which must have been spent in at least capacity of a team lead in preferably a Hospital
- Excellent communication skills
- Working knowledge of process improvement and operations management
- Customer Service Orientation
- Computer literacy.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online