Customer Service Representative / Ghana Needed at Outsource Global Limited
Outsource Global – As Africa’s leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO / BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna.
We are recruiting to fill the Position below:
Job Title: Customer Service Representative / Ghana
Location: Abuja (FCT)
Job Type: Full Time
- Make out-bound / receive inbound calls and respond to customer’s emails where applicable
- Manage, research, identify, and resolve customer complaints using available resources
- Identify and escalate issues to supervisors / team-lead
- Provide product and service information to customers
- Update existing customer information
- Route calls to an appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Complete call logs and reports
- And other duties as assigned.
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using “Customer Service Representative / Ghana” as the subject of the mail.
|Job Category||Customer Service Representative|