Customer Service Officer at ICS Outsourcing

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

ICS Outsourcing is recruiting to fill the position of Customer Service Officer

Job Description

ICS Outsourcing is presently looking to hire a Customer Service Officer for their client. The suitable candidate should be passionate about meeting the needs of customers.

Key Responsibilities

>Respond to customer’s enquiry via phone call, WhatsApp chat, Instagram and Facebook.
>Utilize telephone to reach out to customers and validate account information after payment is done by the customer.
>Take payment information and other pertinent information such as addresses and phone numbers.
>Deal with customer’s complaint and provide solutions by contacting the immediate supervisor.
>Greet customers warmly and ascertain reason for calling.
>Persuading customers to reconsider cancelling an order or refund.

Job Requirements

>Minimum of OND qualification.
>0-2years experience in a similar role.
>Must be organized and punctual.
>Excellent verbal and written communication skills.

Salary
N40,000 / Month.

Application Closing Date
31st August, 2020.

How to Apply
Interested and qualified candidates should send their CV to: tegarecruits@gmail.com with the job title as subject of the email.

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