Customer Care Officer at Virgin-landmarts

Virgin-landmarts is a Nigerian real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well adding value to individual and organization on a timely and consistent basis.

Our core business include Real Estate, Building construction with modern architectural design and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the Real Estate industry.

Virgin-landmarts recruiting to fill the position of Customer Care Officer

Responsibilities

>Maintaining a positive, empathetic and professional attitude toward customers at all times.
>Responding promptly to customer inquiries.
>Communicating with customers through various channels.
>Acknowledging and resolving customer complaints.
>Knowing our products inside and out so that you can answer questions.
>Processing applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
>Communicating and coordinating with colleagues as necessary.
>Providing feedback on the efficiency of the customer service process.
>Ensure customer satisfaction and provide professional customer support.
>Identify and assess customers’ needs to achieve satisfaction
>Build sustainable relationships and trust with customer accounts through open and interactive communication
>Provide accurate, valid and complete information by using the right methods/tools
>Meet personal/customer service team sales targets and call handling quotas
>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
>Keep records of customer interactions, process customer accounts and file documents
>Follow communication procedures, guidelines, and policies
>Take the extra mile to engage customers
>Manage large amounts of incoming calls
>Generate sales leads

Requirements

>First degree from a reputable university
>Proven customer support experience or experience as a Customer Care Officer
>Track record of over-achieving quota
>Strong phone contact handling skills and active listening
>Familiarity with CRM systems and practices
>Customer orientation and ability to adapt/respond to different types of characters
>Excellent communication and presentation skills
>Ability to prioritize, and manage time effectively
>Candidates must reside around Ojo, Festac Town, Mile 2, Ago, Satellite Town, Iyanoba, and its environs.

Remuneration
Salary + Benefit + Incentive

Application Closing Date
12th August, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitmentvirginlandmarts@gmail.com using the Job Title as the subject of the email

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